Unfortunately, it it not possible to cancel your order.
Please note that once an order is placed, we are not able to make any changes to it.
If you haven't received an order confirmation, it could be due to these reasons:
- Your order has not been approved yet.
- Your order confirmation e-mail could have been caught in your junk mail folder.
- There is a spelling mistake in your email address. Please contact our customer service at [email protected] and we will re-send you your order confirmation.
Once your order is confirmed it will be sent from our warehouse within 1-3 business days. During busy periods, a delay may occur.
We do not provide spare parts for our products.
The same size could have a different fit for every child, therefore we always recommend that you follow our size guide, which you can be found next to each product in our webshop.
We do sometimes have a campaign where we offer 10% discount on your first purchase after signing up to our newsletter. If you can not find this campaign on our website, then it is not currently available.
We offer a gift service for products purchased from our webshop and e-commerces. In the website, you will be given instructions and information of additional charge to follow.
Thank you for your interest in our brand and in becoming a Finsmil retailer. If you would like our Sales team to review your request, we will have to kindly ask you to submit the Retail Sign Up Form here. Our sales team will carefully review your submitted form get back to you.
